FAQs
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Changed your mind? It happens.
Returns can be requested within 14 days of delivery. Items must be unworn, unused, and returned with all original tags and packaging—so please keep the first try-on indoors.
Once your return is approved, you’ll receive a full refund to your original form of payment, excluding the cost of delivery unless otherwise required by law.
To start a return, email contact@arkaiveny.com with your order number or proof of purchase.
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Some pairs are ready to go. Others are made one at a time.
Ready-to-ship pairs generally leave within 3–5 business days. Made-to-order pairs take approximately 10–14 business days to produce before shipping. Business days exclude weekends and holidays.
Once your order ships, you’ll receive an email with tracking information. Please allow a little time for the carrier to begin showing updates.
Estimated delivery times after shipment:
- United States: 3–5 business days
- Canada: 5–10 business days
- International: 7–15 business days
International orders may be subject to duties, taxes, or import fees determined by the destination country. These charges are the customer’s responsibility.
Delivery estimates are not guaranteed, and carrier or customs delays may occasionally occur outside of ARKAIVE’s control.
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As soon as your order ships, tracking details will land in your inbox.
It may take the carrier a little time to show the first update. Your pair is moving—even if the tracking page needs a minute to catch up.
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Yes—the Prickle travels.
Available destinations, shipping costs, and estimated delivery times will appear at checkout. International orders may be subject to local duties, taxes, or import fees, which are the customer’s responsibility.
If something needs to make the trip back, international return shipping costs are also the customer’s responsibility.
-
Caught something right after checkout? Email contact@arkaiveny.com within 24 hours and we’ll do our best to help.
Once your pair has entered production or shipped, changes may no longer be possible.
-
Definitely not part of the design.
Email contact@arkaiveny.com as soon as possible with your order number and a few photos of the item and packaging. We’ll review everything and work with you on a replacement or the best available solution.
-
Changed your mind? It happens.
Returns can be requested within 14 days of delivery. Items must be unworn, unused, and returned with all original tags and packaging—so please keep the first try-on indoors.
Once your return is approved, you’ll receive a full refund to your original form of payment, excluding the cost of delivery unless otherwise required by law.
To start a return, email contact@arkaiveny.com with your order number or proof of purchase.
-
As soon as your order ships, tracking details will land in your inbox.
It may take the carrier a little time to show the first update. Your pair is moving—even if the tracking page needs a minute to catch up.
-
Caught something right after checkout? Email contact@arkaiveny.com within 24 hours and we’ll do our best to help.
Once your pair has entered production or shipped, changes may no longer be possible.
-
Some pairs are ready to go. Others are made one at a time.
Ready-to-ship pairs generally leave within 3–5 business days. Made-to-order pairs take approximately 10–14 business days to produce before shipping. Business days exclude weekends and holidays.
Once your order ships, you’ll receive an email with tracking information. Please allow a little time for the carrier to begin showing updates.
Estimated delivery times after shipment:
- United States: 3–5 business days
- Canada: 5–10 business days
- International: 7–15 business days
International orders may be subject to duties, taxes, or import fees determined by the destination country. These charges are the customer’s responsibility.
Delivery estimates are not guaranteed, and carrier or customs delays may occasionally occur outside of ARKAIVE’s control.
-
Yes—the Prickle travels.
Available destinations, shipping costs, and estimated delivery times will appear at checkout. International orders may be subject to local duties, taxes, or import fees, which are the customer’s responsibility.
If something needs to make the trip back, international return shipping costs are also the customer’s responsibility.
-
Definitely not part of the design.
Email contact@arkaiveny.com as soon as possible with your order number and a few photos of the item and packaging. We’ll review everything and work with you on a replacement or the best available solution.